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FAQ

Will your account get banned by using our service?
No, many players ordered from us, none said they get banned by using our service, you just need to trade with us to get the gold them enjoy your own time!

Why do we need your phone number?
We may need to call you for simple verification before delivery. Please make sure your phone number is able to be touched to complete your order with quickest speed around 30mins.
1. Some problems with your order like mis-spelt character or choosing wrong serve may happen so we call you to confirm some basic information of your order to protect your billing account.
2. When you are not online but can be able to receive gold, we can call you immediately to collect your gold.
3. For larger order, we need to confirm your identity and legitimate possession of the card or PayPal account you are using. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
4. If you temporarily have no access to your phone, we will send you an e-mail after trying to call you. You can reply this e-mail with your available time of picking up the phone. Our e-mail is: support@utcoinsell.com

Why do we need some documents for verifying?
To make sure this is your account, we may need you to send us 2 color photos of your government-issued ID card & Credit card for the payment holding in your hand.
Your ID should include:
1. Your name
2. Your birthday
3. Your photo
Your credit card should include:
1. Your name
2. Expiration date
3. Last 4 numbers
You should also reveal your face in the photo.There are 3 ways you can send the documents:
1. Upload by yourself (Recommended).
2. Live chat. If you receive an e-mail saying that we need some documents, you can simply come to our live chat, send the documents to our customer representative and we will deal with it right away.
3. E-mail. You can send the documents as the attachment of the e-mail simply by replying the one we sent you. Our e-mail is: support@utcoinsell.com

Which kind of payment you can use to order on our site?
We accept PayPal, Secure Credit Card, Visa, Visa Debit, MasterCard, MasterCard Debit, American Express, Pay Safe Card ,Sofort, Cashu, Moneybooker, Weston Union, Ebank and Wire Transfer as the payment methods.

How long can you get your gold after order placed?
Ninety percent orders will be finished in 5 minutes once the order is confirmed. Please wait for your order approval according to the notice of our customer service or email.

Will I receive a confirmation email after I paid?
Yes, we will send you the email to update you with the process of your order. If you do not receive the email please check your trash can.

About the orders delivery confirm
If we cannot contact you in 60 days after you have finished your payment, your order will be marked as finished.

Do you have enough fifa coins on PS/XBOX/PC/iOS?
The coins stock varies depending on the market. We may short of stock sometimes, but most of the time, our stable suppliers always provide cheap fifa coins for you.